Refund Policy

1. Nature of Services

260digital provides professional services in web design and development, online software platforms, graphic design, and ongoing maintenance. Because each active subscription requires immediate allocation of labor and dedicated designer/engineer hours, all payments made are final and non-refundable once work has commenced.

2. No Prorated or Partial Refunds

Upon cancelling your subscription, you will continue to have full access to our creative services until the end of your current pre-paid billing cycle (monthly, quarterly, or annual). We do not issue partial or prorated refunds for early cancellations or unused days within an active cycle.

3. Cancellation Prior to Commencing Work

If you purchase a subscription plan and change your mind, you may request a refund only if all of the following conditions are met:

• The refund request is submitted within 72 hours of the original payment.
• No kickoff meeting has occurred and no project briefs or client materials have been submitted.
• The 260digital team has not initiated any design draft or development tasks.

Approved refunds under this category will be returned minus the standard third-party payment gateway transaction processing fees, which are non-recoverable.

4. Plan Upgrades & Downgrades

If you choose to upgrade your plan (e.g., switching from monthly to annual billing to apply a discount), the upgrade and billing will apply to your next billing cycle. Plan downgrades will also take effect starting from the subsequent renewal date.

5. Contact & Support

If you have any billing issues or questions regarding payments, please email hello@260digital.com directly. We strive to address billing concerns amicably and directly without the need for formal bank disputes.